Exchange/Return Policy
RETURN POLICY
Last updated September 10, 2020
Thank you for your purchase. We hope you are happy with your purchase. All items are as is condition.
RETURNS
In Store Returns
All in store returns must be returned on the date of purchase. All returned items must be in new and unused condition, with all original tags and labels attached.
Online Purchase Returns
Purchases made online cannot be returned once shipped. If the item is broken during shipping it may be returned for store credit or exchanged.
RETURN PROCESS
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Purple Pigeon Treasures
Attn: Returns
RMA #
440 1st Avenue
Ladysmith, British Columbia V9G1A1
Canada
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
- Personal Hygiene
- Single Use Items
- __________
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note
- A 12% restocking fee will be charged for all returns.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
250-619-9643